US software maker Zendesk to launch IPO in 2014
Customer service software vendor Zendesk is planning to go public later this year, according to VentureBeat.
The San Francisco-based company has sought the services of Goldman Sachs to lead an initial public offering (IPO) later in 2014, according to Wall Street Journal. Zendesk also asked Morgan Stanley to be its underwriter in the deal, the report detailed.
Zendesk speeds up the customer service process of its clients by wiring in data from the companies' customer tracking software or from other sources. Employees use the software to check in with each other before sending feedback for the received queries. Customer service managers can also monitor the number of requests and the quality of service rendered by every desk worker using analytics, the report explained.
According to a CB Insights spokeswoman, Zendesk is included in CB Insights' 2014 Tech IPO Pipeline, the report added.
Zendesk raised $60 million in a funding round in September. Based on an estimate by venture capital database CB Insights, Zendesk's 2013 revenue reached $70 million, VentureBeat reported.
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