Google apologizes over Gmail delivery delays

By Rizza Sta. Ana

Sep 24, 2013 03:05 PM EDT

In a blog post, Google Inc extended its apologies to millions of Gmail users over delivery delays on Monday. According to Google, less than 50% of its 425 million customer base experienced latency issues in Gmail. 

A variety of issues hounded Gmail services on Monday. Unlucky users saw email slowdowns that emails were not arriving on time or that attachments failed to download. As Google promised to provide a full resolution with the delays, it has stopped providing a timeline around 9 hours after it had reported issues.

In the post, Google said, "We realize that our users rely on Gmail to be always available and always fast, and for several hours we didn't deliver." Google said that as of today, delivery delay on average was now merely 2.6 seconds, and that 71% of emails were not affected. On the other hand, 1.5% of messages sent experienced delays for more than two hours. 

The company also added that it would be planning contingency measures should technical issues like this should happen in the future. This was an appropriate response, considering that its Google Cloud Platform and Google Apps generated USD200 million for Google during the second quarter this year, according to Technology Business Research estimates. Nikesh Arora, senior vice president and chief business officer for Google, had said in an earnings call that over half of Fortune 500 companies pay Google for its enterprise products. 

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