Bonza, the low-cost airline in Australia, grounded all flights on Tuesday, April 30, as it reviewed "the ongoing viability" of its business strategy. Thousands of passengers have been left stranded around the nation as a result, which has prompted rivals to step in.  

In a notice posted on its website, Bonza said: "We apologise to our customers who are impacted by this and we're working as quickly as possible to determine a way forward that ensures there is ongoing competition in the Australian aviation market."

Authorities Launch Customer Support Hotline for Bonza Customers

After the disruptions, which affected trips all around Victoria and Queensland, the Transport Department established a passenger assistance hotline. The number is 1800 069 244, which will be operational within the day until 10:00 PM local time.  

The customer support lines of other Australian airlines, such as Virgin Australia, Qantas, and Jetstar, are also available to customers in need of help, according to ABC News.

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Australia's Newest Budget Airline Grapples With Uncertainty

Bonza, with headquarters on the Sunshine Coast in Queensland, started in 2021 with the promise of affordable fares and better regional connections to a number of new locations.  

Aircraft shortages and poor patronage caused it to swiftly cut many routes once it finally took to the skies in 2023 after an extended wait for regulatory permission.  

A combination of these problems, plus its failure to get access to takeoff and landing locations in the profitable Sydney market, caused speculation about its future to heat up fast.  

Local media reportedly said that creditors seized Bonza's eight Boeing 737-Max jets on Tuesday. However, the airline has not verified the allegations, according to BBC.  

Meanwhile, the Transport Workers Union (TWU) requested an emergency meeting with Bonza on Tuesday to go over the consequences for employees in light of the current uncertainty.

"This is an extremely distressing time for workers and stranded passengers. Bonza must ensure staff are prioritised and informed as this process plays out," TWU National Secretary Michael Kaine said, as reported by the Guardian.

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