Qatar Airways Unveils World’s First Human-Like AI Cabin Crew

By Madz Dizon

Apr 29, 2024 11:42 PM EDT

Qatar Airways Unveils World’s First Human-Like AI Cabin Crew
A Qatar Airways stewardess waits for customers at the check-in counter at the Hamad International Airport in Doha on July 20, 2017.
(Photo : STRINGER/AFP via Getty Images)

Qatar Airways will be present at the Arabian Travel Market (ATM) Dubai, providing an opportunity for visitors to interact with its cutting-edge AI-powered digital human cabin crew, Sama 2.0, from Monday 6 to Thursday 9 May 2024.

Qatar Airways Introduces Human-Like AI Cabin Crew

As part of ATM's 31st edition theme of 'Empowering Innovation: Transforming Travel Through Entrepreneurship', the national carrier of the State of Qatar plans to bring together industry experts and travel partners from the Gulf region and beyond to interact with Sama 2.0 - the next iteration of the world's first AI-powered digital crew.

With its ability to provide immediate answers and personalized assistance, Sama 2.0 is revolutionizing the service and hospitality in the travel and tourism industry. 

According to Samaa, it helps travelers create unique travel experiences and find information on Qatar Airways FAQs, destinations, support tips, and much more.

Sama 2.0 is now available to provide real-time answers to a wide range of questions, including Qatar Airways FAQs, destinations, support tips, and more.  You can access Sama 2.0 through QVerse, Qatar Airways' immersive digital platform, as well as the Qatar Airways app.

This immersive experience allows users to navigate the cabin interiors of Qatar Airways' aircraft, including the renowned Business Class - Qsuite and the comfortable Economy Class cabin. 

Users can also explore Hamad International Airport (HIA), which was voted the 'World's Best Airport' by Skytrax in 2024, as well as the luxurious Al Safwa First Class Lounge and the Al Mourjan Business Class Lounge.

Sama is a collaboration between Qatar Airways and UneeQ, a prominent company specializing in AI digital human technology. This partnership between Qatar Airways and UneeQ utilizes UneeQ's cutting-edge platform to elevate the digital travel experience and establish groundbreaking benchmarks in the aviation sector. 

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Qatar Airways' Cutting-Edge Technologies

Qatar Airways has consistently received praise for its ability to introduce and implement cutting-edge technologies that enhance passenger experiences. 

The airline's innovative efforts have been recognized once again, this time by the World Travel Tech Awards, which named Qatar Airways' website as the best in the world for an airline.

The experience incorporates extensive visual interactions and an interactive 3D map to gain insights into customers' travel preferences, thus eliminating the necessity for manual searches. Customers can effortlessly receive suggestions for their ideal journeys across Qatar Airways' extensive network of over 170 destinations, according to TourExpi.

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