Disney Implements Lifetime Bans for Guests Caught Lying About Disabilities in Disneyland Parks

By Thea Felicity

Apr 12, 2024 12:40 PM EDT

This photograph taken on October 16, 2023, shows a general view of "Town Square" (foreground) and "Main Street, USA" leading to the Sleeping Beauty-inspired Disney castle (rear) in Disneyland Paris, in Marne-la-Vallee, east of Paris. The Walt Disney Company celebrates its 100th anniversary on October 16, marking the occasion with the release of a short film featuring more than 500 characters from 85 films. Disneyland Paris marked that anniversary with an parade showcasing a hundred of Disney's characters.
(Photo : IAN LANGSDON/AFP via Getty Images)

In a new policy, Disneyland Resort has announced that guests found lying about disabilities to gain preferential access to attractions will face lifetime bans from its parks, according to Fox News.

This move comes as part of an overhaul of Disneyland's disability service access programs following a surge in fraudulent claims seeking to exploit the park's Disability Access Services (DAS). Effective May 20 at Walt Disney World in Florida and June 18 at Disneyland in California, the policy change signifies a zero-tolerance approach to dishonesty regarding disabilities.

Under the new guidelines, any guest found to have made false statements while obtaining DAS will be permanently barred from entering Disneyland Resort. 

This measure extends to revoking any previously purchased passes or tickets, with no refunds provided.

READ NEXT: Disney Reveals Theme Parks Make the Most Money, Plans to Invest $60 Billion to Make Them Even Better

What is DAS in Disneyland Parks?

The DAS, a free service, is intended to assist individuals with disabilities by offering return times for attractions instead of waiting in standard queues. Previously, it was available to those who had difficulty tolerating extended waits due to a disability. 

Now, the service explicitly accommodates guests with developmental disabilities like autism or similar conditions.

Recently, the procedure for requesting DAS has been updated. At Walt Disney World, starting May 20, all registrations must occur via virtual video chat, discontinuing in-person registrations. 

At Disneyland, after June 18, guests can choose between virtual chat or a dedicated window for same-day requests.

READ MORE: Disney, Florida Gov. Ron DeSantis' Allies Settle Lawsuit Over Disney World Special District, Ending Feud Over 'Don't Say Gay' Law

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