Royal Mail Appoints London Airport Executive Emma Gilthorpe; Major Company Transformation Expected by Employees

By Thea Felicity

Apr 02, 2024 12:36 PM EDT

A Royal Mail logo is seen at a postal sorting office in Bracknell on January 10, 2024.
(Photo : Photo by ADRIAN DENNIS/AFP via Getty Images)

Royal Mail - with the intention of improving its situation or financial prospects - selected Emma Gilthorpe, who currently holds a high-ranking position at Heathrow Airport, to serve as its next CEO, according to The Guardian.

Gilthorpe, currently serving as the London Airport's chief operating officer, will assume her new role in May. 

This appointment comes at a crucial time for Royal Mail, which has been grappling with various challenges in recent years. Earlier this year, the company received a lawsuit from Parcelforce delivery drivers regarding workplace exploitation, per VCPost.

With Gilthorpe's extensive experience in strategic leadership and her track record of managing infrastructure businesses, she has earned the praise and trust of Royal Mail's parent company CEO, Martin Seidenberg. 

READ NEXT: Royal Mail Faces Lawsuit from Parcelforce Delivery Drivers Over Workplace Exploitation

How Royal Mail Will Transform Under Emma Gilthorpe

In her first mission for Royal Mail, Gilthorpe expressed her commitment to modernizing Royal Mail and maintaining its high service standards, emphasizing collaboration with stakeholders. 

"Royal Mail is a great British brand with a long and proud history. Now is the time to ensure it has a successful future, too, working in partnership with our employees, customers and all our stakeholders to continue to modernise Royal Mail and deliver the high standards of service our customers rightly expect."

Experts also praised her involvement in initiatives like the Jet Zero Council, which highly means she's dedicated enough to attain sustainability in the aviation industry. 

Shortly after the announcement, Royal Mail also announced a new increase in stamp prices, reflecting ongoing changes in its operational landscape.

READ MORE: No More Saturday Post Deliveries? Royal Mail Might Scrap This

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