Greggs Forced To Close Stores in the UK After A Glitch Affected Payment Systems

By Thea Felicity

Mar 20, 2024 01:13 PM EDT

BRITAIN-HEALTH-VIRUS-RETAIL-GREGGS
A man wearing a protective face covering to combat the spread of the coronavirus covid-19, leaves a branch of the bakery chain Greggs inside London Bridge station on November 14, 2020. Greggs has announced plans to cut over 800 jobs as a result of the coronavirus covid-19 pandemic.
(Photo : Photo by NIKLAS HALLE'N/AFP via Getty Images)

Greggs was forced to temporarily close stores in the UK due to technical issues preventing them from processing payments. The closures affected locations in cities like Newcastle, London, Cardiff, and Manchester.

In a report by The Independent, statements from the bakery chain revealed they were experiencing difficulties accepting payments and assured customers they were working to resolve the issue promptly.

A spokesperson later confirmed that the problem had been resolved, and most affected shops could now accept both card and cash payments again. However, some outlets were still open but limited to cash transactions only.

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Why Was Greggs Forced to Close Stores in the UK?

Now, Greggs' payment system errors weren't isolated cases. This incident adds to a series of recent IT disruptions encountered by major chains, including Sainsbury's and Tesco, which faced similar technical challenges over the weekend.

Last Friday, VCPost broke the news on the financial risk of McDonald's store shutdowns. Customers shared that they were left frustrated as IT problems led to store closures in various locations worldwide, including those in the UK.

In response to Greggs being forced to close their stores, customers vented their frustrations on social media platforms. Some individuals shared their experiences of being turned away from Greggs stores and expressed disappointment over the inconvenience caused by the payment system glitch.

Several businesses in a similar industry responded to the situation to push their way forward. In a tweet, Iceland Foods supermarket humorously promoted their availability of Greggs products, providing an alternative for customers unable to access their favorite bakery items.

Unfortunately, Greggs's case is only one of the many examples of victims of the wave of IT disruptions affecting prominent retailers. Customers are now expected to raise concerns about the coincidence of multiple chains experiencing payment-related issues within a short timeframe.

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