Regions

Mt Gox sets up call center in Japan to deal with Bitcoin inquiries

March 3
1:00 PM 2014

After filing for bankruptcy protection on Friday, Bitcoin exchange Mt Gox announced that it will be opening a call center in Japan to address the queries of Bitcoin users about their account, according to VentureBeat.

A portion of the announcement on Mt Gox's site read:

"A call center has been established to respond to all inquiries. The call center is planned to start on March 3, 2014. All inquiries to MtGox Co., Ltd. should be made to the following telephone number:

Telephone number +81 3-4588-3921
Working hours Monday to Friday 10am to 5pm (Japan time)

Please refrain from contacting the office of the supervisor/investigator."

Mt Gox lost $473 million worth of the digital currency when the site when down due to an unconfirmed reason. The exchange is already facing a class action lawsuit related to the incident. Last week, the company revealed that it had already incurred a debt of $63.6 million, the report detailed.

A report from CNET cites Chief Executive Officer (CEO) Mark Karpeles saying hackers took advantage of flaws in their system to steal a large amount of the digital currency.

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