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Yahoo Mail brewing trouble from customers and small business owners due to outage

December 11
11:55 AM 2013

Yahoo Mail's services has yet to be fixed. Yahoo's Web service has been down for over 24 hours for some users, and Twitter reports indicate that the service could have been down for about two days.

The reports collated by TechCrunch said users had seen messages about the tech company's scheduled service maintenance. Yesterday afternoon, the customer care account of Yahoo, YahooCare, confirmed via Twitter about the outage and it promised a fix by 1:30PM PT. On the other hand, Yahoo's customer service also said that user could access the Web service via smartphone or tablet.

The report pointed out that a growing number of complaints over the Internet showed that the tech company has yet to address the issue. One unsatisfied customer said, "Yahoo mail has been down for 48 hrs. Literally unable to even check your inbox period." Another one claimed that Yahoo mail in the user's end was down all week the past week. Moreover, the tech news site that typically, Web services would address its users diligently about the status of its outage. Gmail, for one, had a slowdown of its service in September, but kept its users informed via regular updates on its Apps status dashboard. Yahoo, the report observed, posted two tweets, with the other following the tech news site's request to the tech company for comment.

Small business owners are also frustrated with Yahoo's customer service to. Unlike Yahoo Mail's free services, the tech company's customer service was overwhelmed with the barrage of requests from small business owners to put their sites back on after Yahoo shuttered of email and web hosting services stemming from a former relationship with AT&T/SBC. Although Yahoo claimed it had sent a series of emails informing small business owners about the shutdown, the company has yet to help those who were not able to receive the emails and had their business sites deactivated due to an overwhelmed customer service unit.

One affected user said, "They have shut down the websites of countless businesses. The last person I talked with [via phone] acknowledged they have no idea how many people they've impacted." Another wrote to TechCrunch, "Yahoo is so overwhelmed they cannot answer phone calls or reply to emails. I've been on hold for hours and hours since last Sunday, spoke twice to a real person who in both instances sent me to another number that is absolutely unreachable."

Yahoo has yet to respond to VCPOST's request regarding updates about the outage.

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