An informal survey conducted by the New York Post showed New York navigators hired to help residents enroll for medical insurance in the ObamaCare exchanges could not be found or could not do their jobs. According to a New York Post report, there were 50 contractors and 500 navigators hired by the Health Department for the 350 benefit exchanges in the city.

However, based on the Post's informal survey, navigators said they could not enroll residents online as computer glitches also locked them out of the site. In some areas like The Bronx, staffers were not knowledgeable about the program. In sites where navigators' numbers were listed, voicemails were not answered. When the program launched last week, a lot of navigators were still not available for service as they were still undergoing training.

Meanwhile, the Internal Revenue Service failed to account for USD 67 million in spending related to the implementation of ObamaCare. This was reported by Fox News on September 26, citing a report from the Treasury Inspector General for Tax Administration (TIGTA). According to TIGTA, the said amount was associated with the spending for the indirect implementation costs for the Affordable Care Act from 2010 to 2012.