DoorDash Enhances Driver Safety Measures with Real-Time Selfie Checks

By Madz Dizon

Jul 09, 2024 09:42 PM EDT

DoorDash Enhances Driver Safety Measures with Real-Time Selfie Checks
An AFP journalist checks the DoorDash food delivery application on her smartphone on February 27, 2020 in Washington, DC.
(Photo : ERIC BARADAT/AFP via Getty Images)

DoorDash announced on Tuesday, July 9, that it is intensifying its efforts to identify and remove delivery drivers who pose a safety risk, in response to numerous complaints from cities.

DoorDash's Safety Measures in Response to City Concerns 

Boston officials recently reached out to DoorDash and other food delivery companies, expressing concern over the rising number of delivery workers operating motorcycles, mopeds, and motorized scooters in an unlawful and dangerous manner.

According to the city, riders were observed engaging in various traffic violations such as running red lights, traveling against the flow of traffic on one-way streets, exceeding speed limits, and even driving on sidewalks.

DoorDash, headquartered in San Francisco, has established a specialized contact for the Boston Police Department. This initiative aims to streamline the process of handling requests for drivers' records, making it more efficient and convenient.

The company stated that it would also take into account the possibility of excluding drivers from the platform if law enforcement reports any violations of traffic laws.

DoorDash has announced plans to launch a new initiative in Boston, with the potential for expansion to other cities in the future.

DoorDash has announced its partnership with Boston and other cities to provide guidance on vehicle registration requirements in multiple languages. Additionally, it will alert delivery workers to actions that violate local laws, such as driving on sidewalks.

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Rise in Unregistered Vehicle

Authorities in Boston, New York, and other cities have reported a concerning trend of drivers using unregistered vehicles for their delivery services. It is possible that certain drivers may share accounts, allowing individuals with multiple traffic violations to utilize a vehicle registered under someone else's name.

Authorities in New York have confiscated a staggering 13,000 scooters and mopeds this year. These vehicles were either unregistered or being used to violate traffic laws.

In light of the situation, DoorDash has announced that it will be implementing a new measure to ensure the safety and security of its delivery drivers. Going forward, drivers will be prompted more frequently to submit a real-time selfie to verify their identity during their delivery trips. The selfie is then cross-referenced with previously submitted government identification.

DoorDash has announced that it will be taking action against drivers who do not verify their identities. According to AP News, DoorDash declined to disclose the number of drivers it removes from its platform annually for violating traffic laws.

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