New York State’s EBT System to Undergo 11-Hour Outage Due to Maintenance, Upgrade on May 19

By Jose Resurreccion

May 15, 2024 11:01 PM EDT

New York State’s EBT System to Undergo 11-Hour Outage Due to Maintenance, Upgrade on May 19
People walk past an Electronic Benefits Transfer (EBT) station, more commonly known as Food Stamps, in the GrowNYC Greenmarket in Union Square on September 18, 2013 in New York City.
(Photo : Andrew Burton/Getty Images)

Electronic Benefits Transfer (EBT) cardholders in New York are advised to make advanced transactions before May 19, as the system will undergo maintenance and upgrades. 

The state's Office of Temporary and Disability Assistance (OTDA) reassures EBT cardholders that the temporary outage from 00:00 to 11:00 Eastern Time (04:00 to 15:00 UTC) is primarily due to a system and contractor change. This maintenance, while necessary, might have lasted longer or shorter than expected.

READ NEXT: Embattled New York Community Bancorp to Sell $5 Billion of Mortgage Warehouse Loans to JPMorgan Chase

Cardholders Urged to Complete EBT TRansactions

OTDA acting commissioner Barbara Guinn urged cardholders to complete their EBT transactions beforehand to avoid significantly suffering from the outage.

Upon the completion of the transition, current EBT cardholders can use the same card they have, and all other pre-transition transaction procedures and helplines will remain the same. 

NBC's Rochester affiliate WHEC reported that the outage would only affect New York EBT cardholders, while counterparts from other states would continue to use their cards in New York without interruption during the said period.

If you have any concerns or need assistance during this period, please don't hesitate to call the EBT customer service helpline at 1-888-328-6399. You can also stay informed with real-time updates on the OTDA website . 

READ MORE: NY Retail Theft Ring Busted: Macy's, Ulta Beauty, Other Retailers Targeted in $1M Fencing Operation

© 2024 VCPOST, All rights reserved. Do not reproduce without permission.

Join the Conversation

Real Time Analytics