Check This Out! America's Best And Worst Airports

By klaireaustria

Dec 15, 2016 07:00 PM EST

A new report by J.D. Power shows customer satisfaction with U.S. airports is at an all-time high since the firm began conducting the survey 15 years ago (it did not conduct the survey all of those years).

This year's results were based on the responses of almost 39,000 people, who were asked to rate airports in six areas: terminal facilities; accessibility; security check; baggage claim; check-in/baggage check; and food, beverage and retail. 

"Airports are taking a much more intense look at being able to help people and anticipate their needs, and use technology to solve problems before they even happen," said Michael Taylor, director of the airport practice at J.D. Power.

Many airports, including New York City's John F. Kennedy, New Jersey's Newark Liberty and Los Angeles International have recently been refurbished, or are in the process of renovating terminals. Those renovations, which often include new restaurants, shops and amenities like charging stations have made traveling through certain airports much more enjoyable.

Rank

Airport

Overall satisfaction

1

Portland International (PDX)

786

2

Tampa International (TPA)

775

3

Las Vegas McCarran (LAS)

759

4

Orlando International (MCO)

751

5

Miami International (MIA)

750

6

San Diego International (SAN)

748

7

Salt Lake City International (SLC)

747

8

Toronto Pearson (YYZ)

745

9

Washington DC Reagan National (DCA)

742

10

Chicago Midway (MDW)

741

11

Denver International (DEN)

738

11

Charlotte Douglas (CLT)

738

13

Dallas/Ft. Worth International (DFW)

737

14

Phoenix Sky Harbor (PHX)

735

15

Detroit Metropolitan Wayne County (DTW)

734

15

Minneapolis/St. Paul International (MSP)

734

15

Baltimore Washington International (BWI)

734

18

Hartsfield-Jackson Atlanta International Airport (ATL)

733

19

Honolulu International (HNL)

727

20

Washington DC Dulles (IAD)

726

21

San Francisco International (SFO)

725

22

Seattle-Tacoma International (SEA)

721

23

Fort Lauderdale Hollywood International (FLL)

720

24

New York John F. Kennedy (JFK)

713

25

Houston Bush Intercontinental (IAH)

709

26

Los Angeles International (LAX)

702

27

Boston Logan (BOS)

689

27

Chicago O'Hare (ORD)

689

29

Philadelphia International (PHL)

688

30

Newark Liberty International (EWR)

669

31

New York LaGuardia (LGA)

649

Yet those improvements have not changed the perception that many of the country's airports are in terrible shape.

Two years ago, Vice President Joe Biden called out New York City's LaGuardia Airport as an example of the country's declining infrastructure, saying, "If I took you and blindfolded you and took you to LaGuardia Airport in New York, you'd think, 'I must be in some Third World country.'"

President-elect Donald Trump delivered a similar message while running for office. He vowed to rebuild run-down airports as part of a campaign promise to invest $1 billion in America's infrastructure.

"We are going to rebuild our infrastructure, which will become, by the way, second to none," he said on election night.

Whether or not America spends billions rebuilding terminals or adding runways to ease congestion remains to be seen. But some of the country's largest airports are already earning praise for improving the travel experience.

These are the country's best and worst airports, according to travelers  10 Hours Ago | 01:51

Many of them are overcrowded, dirty and appear to be falling apart. But America's airports are getting record high marks from travelers.

A new report by J.D. Power shows customer satisfaction with U.S. airports is at an all-time high since the firm began conducting the survey 15 years ago (it did not conduct the survey all of those years).

This year's results were based on the responses of almost 39,000 people, who were asked to rate airports in six areas: terminal facilities; accessibility; security check; baggage claim; check-in/baggage check; and food, beverage and retail. 

"Airports are taking a much more intense look at being able to help people and anticipate their needs, and use technology to solve problems before they even happen," said Michael Taylor, director of the airport practice at J.D. Power.

Many airports, including New York City's John F. Kennedy, New Jersey's Newark Liberty and Los Angeles International have recently been refurbished, or are in the process of renovating terminals. Those renovations, which often include new restaurants, shops and amenities like charging stations have made traveling through certain airports much more enjoyable.

Yet those improvements have not changed the perception that many of the country's airports are in terrible shape.

Two years ago, Vice President Joe Biden called out New York City's LaGuardia Airport as an example of the country's declining infrastructure, saying, "If I took you and blindfolded you and took you to LaGuardia Airport in New York, you'd think, 'I must be in some Third World country.'"

President-elect Donald Trump delivered a similar message while running for office. He vowed to rebuild run-down airports as part of a campaign promise to invest $1 billion in America's infrastructure.

"We are going to rebuild our infrastructure, which will become, by the way, second to none," he said on election night.

Whether or not America spends billions rebuilding terminals or adding runways to ease congestion remains to be seen. But some of the country's largest airports are already earning praise for improving the travel experience.

The international airports in Portland, Oregon; Tampa, Florida; Las Vegas (McCarran); and Orlando, Florida, earned the highest marks among large airports in terms of customer satisfaction.

By comparison, New York LaGuardia, Newark Liberty, Philadelphia and Chicago O'Hare received the lowest scores.

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