Nvidia Recalls Shield Tablets With Faulty Battery

By Staff Writer

Aug 07, 2015 01:02 AM EDT

Nvidia recently announced a voluntary recall of its Shield 8-inch tablets that were distributed in the market between July 2014 and July 2015.

The company announced Friday via press release, a full recall of the Shield 8-inch tablets with faulty batteries. Eurogamer verified via press release that certain Nvidia Shield tablets with an Y01 battery can overheat and pose a fire hazard. Users must check the type of battery their device uses via Settings menu. If an Nvidia Shield uses B01 batteries, it's okay. However, the company warns devices with Y01 batteries are posing a threat. Nvidia assures that all affected tablets will be replaced at Nvidia's expense.

So far, Nvidia has received four reports of batteries overheating due to thermal shortcomings, including two reports of damage to flooring, Android Police reported. The website also confirmed via Consumer Product Safety Commission that there are more or less 83,000 affected tablets sold in the US and 5,000 in Canada. They even reached out to Nvidia to ask whether the recalled tablets will need to be shipped back or simply discarded. The company replied that the procedure will vary by country since there are laws and regulations Nvidia needs to abide by. In US, the original Shield Tablets will need to be returned. 

Meanwhile, Marketwired initially published the press release where Nvidia's statement is asking customers to visit www.nvidia.com/support/tabletrecall for information on how to obtain a replacement device for their devices with faulty batteries. Nvidia is also asking consumers to stop using the recalled tablet, except as needed to participate in the recall and back up data. The press release initially confirms that consumers will receive a replacement tablet after registering to participate in the recall. Furthermore, Nvidia assured the public that they are already coordinating with specific government agencies to ensure that the recall follows established industry practices.

Furthermore, experts advise affected users who will join the recall to back up their data first because when they send their old tablet off to Nvidia, it will be gone for good.

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