Firm Management

Cluster Networks Is Giving You Another Reason to Look Forward to Friday

December 23
8:34 AM 2022

Imagine your small business is having the busiest day of the year with customers lining up around the corner, ready to spend their money in your shop. You spent hours ensuring you were fully stocked because you knew your marketing efforts would pay off this season. You have enough personnel to offer each customer a personal experience. You thought of everything. You're ready for this - until. Your POS terminal just froze, and despite your efforts, you have no idea how to fix the issue. Is it the device? Is it your network? This can't be happening. Not now. 

While the only option available to you right now is to call customer service or find a managed service provider to fix the issues, the truth is you don't have time to waste. You need the problem solved before your customers start getting restless and start leaving empty-handed. After an hour on the phone with a customer service agent, you unplugged your device and counted to ten before plugging it back in. You've checked all the files you've been asked to check and have gone back and forth with the technician, only to have them tell you that someone else will be calling you shortly because there is nothing else they can do. 

Let's face it; it's not just retail that relies on network communication. The whole world does. Losing contact at crucial moments can negatively impact all types of businesses.  But what if there's a way to fix minor issues before you know they are happening? What if your issue is solved in minutes instead of hours?

Since its inception in 2013, Cluster Networks quickly became a name businesses could rely on for their managed services and support. Still, co-founders TJ Karwal and Gary Wright found their team spending a lot of time solving basic level-one support tasks. For a growing company needing to scale its MSP operations, they knew they needed a more efficient way to handle these level-one tasks, and that is how Friday began. 

Friday is the world's first AI-driven platform for complete automation and monitoring of your IT workplace environment. Friday doesn't just identify the problem. It solves it, looks for persisting patterns, and escalates the situation if it can't resolve it on its own.

All you have to do is plug in the FI appliance and let Friday get to work. The platform can discover all your devices, the type of device, and how they are connected. It then learns your environment and sets a baseline for how everything works. Once it knows how your network works, it can monitor your servers, network & IoT devices, and internet connections. It can even monitor physical cable connections to get the whole picture when something goes wrong. 

Long gone are the hours of troubleshooting IT issues and working with frustrated end-users on common problems. Friday brings the Network Operations Center into your backyard, so to speak. This revolutionary platform doesn't just stop at detecting the problem as monitoring services do; it proactively takes the next steps to resolve or escalate issues to the correct people. It can also dispatch technicians automatically in real time and give them all the information they need to get straight to the problem. This helps the technician resolve issues in minutes or hours instead of days or weeks - something large IT solution companies can't seem to do. 

Minimize the interruptions to your workflow communications and create a more efficient way to get back to business as usual when you leave IT support to Friday. For more information on Friday, visit

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